TERMS & CONDITIONS
Please read these terms carefully, and print and keep a copy of them for
1. About Me
This website www.karenkaye.co.uk is owned and operated by;
Utterly Unique by Karen Kaye
If you need to contact me please use the details above.
2. Making a contract with me
2.1 When you place an order with me, you are making an offer to
buy goods. I will send you an e-mail to confirm that I have received your
2.2 In the unlikely event that the goods are no longer available,
or that I have made a pricing mistake, I will advise you of this. You will
not receive an e-mail confirming acceptance of your order, and there will be no
contract between us.
2.3 Images of products on this website are for illustrative
purposes only. Your goods may vary slightly from the image shown on the
2.4 I have made every effort to display as accurately as possible
the colours of my products that appear on this website. However, I cannot
guarantee that your monitor’s display of any colour will accurately reflect the
colour of the actual goods.
2.5 Whilst I try to be as accurate as possible, all information
provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
2.7 By placing an order with me, you agree to and accept these
3. How to place order
3.1 You can use my website to place an order by selecting the
product you wish to buy and adding it to your basket. Items you do not require
can be removed from your basket at any time.
3.2 Postage charges will be shown prior to you placing your order
on the item page(s).
3.3 You will be required to pay for the goods in full at the time
3.4 I use secure payment facilities for online purchases. You
can pay for your order by Visa, Mastercard, Delta/Connect via PayPal.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on my website are in UK pounds.
3.8 Once your order has been confirmed, changes may not be
possible or may incur additional charges or delays.
3.7 Once your order is complete I will notify you of the dispatch
4. Delivery & Carriage Charges
4.1 Goods will normally be dispatched within 3-7 working days and
any estimated dispatch date is an estimate, which can change without notice.
4.2 I will normally deliver goods within 1-4 working days of
4.3 Your order may arrive in more than one delivery.
4.4 I will deliver the goods to the premises you specify on your
order. I will not accept responsibility for loss or damage if you instruct the
delivery company to leave the goods unattended.
4.5 Please check the goods on delivery – any goods found to be
missing or damaged should be notified to me immediately so I can resolve the
problem as quickly as possible.
4.6 You will receive confirmation of your order by email however a paper copy will be not be provided unless specifically requested.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses
which are exempt from the Distance Selling Regulations, or the following goods
which are exempt from the right to cancel.
5.2 Your right to cancel an order starts the moment you place your
order and ends 14 days from the day you receive it. To do this, please
e-mail or write to me. I am unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation. However,
a brief explanation will help me to improve the service I offer to customers
in the future.
5.4 If you cancel, you must return the goods within 14 days of
cancellation, complete with the original packaging to me, at your own expense.
You must ensure that the goods are packaged adequately to protect against
5.5 If you fail to return the goods, or if you fail to take
reasonable care of the goods before they are returned to me, and this results
in damage or deterioration, I will charge you for the reduction in value.
5.6 I will refund all monies paid to me by you including basic
postage/ carriage within 30 days, less any costs due under this contract. If
you opted for an enhanced postal service I will only refund the basic cost of
5.7 Business customers, or customers exempt from the distance
selling regulations may not cancel or return any items which have been made to
5.8 Any items which have been personalised or modified to your
specification, post ordering cannot be cancelled or returned unless
This cancellation policy does not affect your legal rights – for
example, if goods are faulty or mis-described.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify me by
email or in writing providing details of the problem. It is helpful if you can
provide me with a digital photograph of the problem as this normally saves you
having to return the goods for inspection. I will deal with the matter in
accordance with your legal rights.
6.2 If an exchange is necessary, this will be arranged without
unreasonable delay and without charge. Replacement goods will not be dispatched
until the original goods have been received by us and checked. The cost of returning goods to me is your responsibility, however on
inspection I will refund your reasonable postage costs, providing that the
goods are found to be faulty. If the goods are not faulty, I will return them
to you, however you will be required to cover our reasonable postage costs.
6.3 Within this time scale I will replace defective goods free of
charge, at my discretion, providing that you have returned to me any faulty
goods upon request.
6.4 If an item is no longer available I will offer an
alternative. However my liability will be to replace the faulty goods only and I am unable to guarantee an exact match. In this instance you will have the
option of a refund.
6.5 Where I replace faulty goods you are responsible for their
disposal if they have not previously been returned to me.
6.6 I am unable to guarantee and exact colour match due to the
nature of the product.
7.1 The products sold on this website have been designed to comply
with all relevant UK legislation. I cannot warrant or represent that they
comply with any legal requirement outside the UK.
7.2 I do not accept liability for any consequential loss of
profit or indirect losses.
WEBSITE DISCLAIMER for www.karenkaye.co.uk
This disclaimer details my obligations to you regarding my website.
This disclaimer has been provided and approved by legal forms provider
LegalCentre.co.uk. Please read this disclaimer in full before you use this
Website. Using the Website implies that you accept the terms of this
disclaimer. We do occasionally update this disclaimer so please
refer back to them in the future.
1. USE OF WEBSITE
1.1 You are not permitted to use my website for your own purposes
or to print and download material(s) from this Website. Material on this
website must not be republished online or offline.
1.2 The copyright and other intellectual property rights in all
material on this Website are owned by me or my licensors and must not be
reproduced without my prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be
reproduced without our prior written permission.
2. VISITOR CONDUCT
2.1 With the
exception of personally identifiable information, the use of which is covered
send or post to this Website shall be considered non-proprietary and not
confidential. Unless you advise to the contrary I will be free to copy,
disclose, distribute, incorporate and otherwise use such material for any and
2.2 When using this website you shall not post or send to or from
this Website any material for which you have not obtained all necessary
consents, is discriminatory, obscene, pornographic, defamatory, liable to incite
racial hatred, in breach of confidentiality or privacy, which may cause
annoyance or inconvenience to others, which encourages or constitutes conduct
that would be deemed a criminal offence, give rise to a civil liability, or
otherwise is contrary to the law in the United Kingdom.
3. SITE UPTIME
3.1 I take all reasonable steps to ensure that this Website is
available 24 hours every day, 365 days per year. However, websites do sometimes
encounter downtime due to server and, other technical issues. Therefore I will
not be liable if this website is unavailable at any time.
TO AND FROM OTHER WEBSITES
4.1 Any links to third party websites located on this
Website are provided for your convenience only. I have not reviewed each
third party website and have no responsibility for such third party websites or
4.2 If you would like to link to this Website, you may only
do so on the basis that you link to, but do not replicate, any page on this
Website and you do not in any way imply that we are endorsing any services or
products unless this has been specifically agreed with us.
4.3 If you choose to link to my website in breach of
Paragraph 4.2 you shall fully indemnify me for any loss or damage suffered as a
result of your actions.
5. EXCLUSION OF LIABILITY
5.1 I take all reasonable steps to ensure that the
information on this Website is correct. However, I do not guarantee the
correctness or completeness of material on this Website. Neither I nor
any other party (whether or not involved in producing, maintaining or delivering
this Website), shall be liability or responsible for any kind of loss or
damage that may result to you or a third party as a result of your or their use
of our website. This exclusion shall include servicing or repair costs and,
without limitation, any other direct, indirect or consequential loss.
6. LAW AND JURISDICTION
Legal Notice shall be governed by and construed in accordance with English law.
Any dispute(s) arising in connection with this Legal Notice are subject to the
exclusive jurisdiction of England and Wales.